AddvantageUSA
Reviews and Complaints
addvantageusa.com
Anonymous
Portland, Oregon
Other Product Review
They are a scam that will steal your money. Nothing more needed said.
Reason of review:
Bad quality
Anonymous
San Jose, California
STILL WAITING: HORRIBLE CUSTOMER SERVICE
Its been well over 10 days as they say it would take to receive your product, since I placed my order and going on 2 months . The issue I have is not knowing when or if I will ever get it, being I cannot get thru to customer service, have left several voicemails and not once have I received any call back. Worse, I've already received my first bill from the 3rd party finance company over my installment plan and paying the bill isn't an issue, what is, is paying a bill for goods i haven't received or know if I will ever receive. Ive called leaving several msgs, ive contacted them via chat and email and still yet to receive any update or a simple response. Their website says we should expect our order in 10 days and my order status has said "shipping" for over 3wks. Unreal and disorderly pathetic customer service; One thing I will not tolerate is paying a bill on something ill never receive and worse Damaging my credit for deciding not to pAy because i havent received the goods. Oneday soon I do hope I will receive a response and provided with a solid update fast.
Loss:
$494
Reason of review:
Poor customer service
Preferred solution: Deliver product or service ordered
Anonymous
Lenexa, Kansas
Addvantageusa Online Order Review from Lenexa, Kansas
I am one pissed off consumer...I have made two orders with this company and cancel both orders. In the meantime they are stilling billing me for the first which was cancelled way back in August and they have failed to contact UAS to stop the auto withdrawls from my checking account. Every time you call the 888-601-**** you never get to speak with anyone because they either not available or isnt in...what kind od company is this that has only one representative available to take calls...this company is a total joke and i wouldnt recommend anyone to do business with this disorganized company.
Reason of review:
Problems with payment
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Verified Reviewer | Caldwell, IdahoLaptop Review
I applied to rebuild my credit and I was approved I seen a promotion and I do put the money down for a laptop and I waited 2 weeks and have not yet received anything so I emailed them and they said it was on its way and then waited two more weeks and I email them and they said I was denied poor Customer Service poor place to do business I do not recommend this place to anybody
Reason of review:
Order processing issue
Anonymous
Farmers Branch, Texas
Addvantageusa Online Order Review from Farmers Branch, Texas
Scam Company i put order 9/23/15. Till now 10/6/15. No tracking no answer on phone. I did send email and responded bacl today saying that they will refund my product back and close my account, because they felt Threatened about the email i sent to them. All i said was i dont see a tracking frpm UPS or Fed ex i will go straight to there company but not alone with the Police. Cause i never seen order take this long. But thats fine as long i get my refund i dont care about them. I have already order from Fingerhut and other company and i got my tracking. This Addvantage is Falls and Scam.. Watch for there advertisement dont fall for it.
Reason of review:
Problem with delivery
Anonymous
Decatur, Georgia
Totally Criminal
This company has held my funds $198.89 for close to a month, they refuse to respond to any calls and I have contacted the FBI. I am sick of companies using the American system to rip off other Americans while we are all struggling. I a a former Marine and these cowards are worst than any foreign enemy. There are even company workers out there trying to cover for this scam. I personally have been taken for $198.89 from this company and they have never responded to any of my request for a refund. They. however will respond to the FBI and the better business bureau, so save the BS before you be included in the scam!!!
Loss:
$199
Cons:
- Criminal organization
Reason of review:
Stole funds
Preferred solution: Full refund
2 comments
Anonymous
Boston, Massachusetts
Other Product Review
Scam dont fall for this! I was about to send in my information and I decided to do a little research before! Scam!!!
Anonymous
Rochester, New York
Still haven't recieved items
I places an order on August 27th and everything went fine. I spoke with multiple people regarding when my order would be shipped out and each time they tell me they are having an issue with their shipping department and it will be shipped early next week. They have been telling me this for about 1 month now and still no items received. I have an account with this company and have made the deposit payment and will be in debt about a little under 3000 and this company doesn't seem to want to get it together. Why should I be working hard to give a company money for services or products that they aren't producing.
Reason of review:
Order processing issue
Preferred solution: Deliver product or service ordered
Anonymous
Martinez, California
Addvantageusa Online Order Review
So far the only complaint i hsve is that the company holds your oder for A total of 10 to 15 business days before they even ship your order.my order won't get shipped off until Monday morning Ive paid a total of 200.00 dollars before i even get to use it huh
Reason of review:
Order processing issue
Azlyn Iad
Irving, Texas
Made a second purchase
the first time i purchased at addvantage i got pretty nervous because it took them a while to get my stuff shipped. but it all worked out in the endc. then i made a second purchase. i had to wait a little while, same as last time. i started to get pissed, but then i got my stuff and everything is good. if i had great credit i might not shop here, but i don't. so i shop addvantage and it helps me reubild my credit. this company is pretty good for thos e of use who are trying to start over.
Pros:
- Were honest with me
Cons:
- Were slow
Reason of review:
slow but reliable
1 comment
Anonymous
Broken Arrow, Oklahoma
Addvantageusa Online Order Review from Broken Arrow, Oklahoma
My names Ricky Scott I made a purchase with advantage very disappointed in the customer service and in the management team I made a purchase $178 on August 13th and never got the money back for it
Reason of review:
Pricing issue
1 comment
Anonymous
Morgantown, Kentucky
Addvantageusa Online Order Review from Morgantown, Kentucky
I placed an order on 8/2/15 and have yet to receive a email confirmation for shipping. I have called on numerous occasions only to find no one answers. On two different occasions when I was able to get an answer i was told that my order would be shipped in a week. Still nothing. Today I called and was told by the person representing herself as the shipping manager that my order should of been shipped Friday bu it would definitely be shipped today. I have yet to receive a shipping confirmation email or a tracking number. This company is the worst and most unreliable business that I have ever had to deal with. I advise everyone to stay clear of doing business with AdvantageUSA!
Reason of review:
Order processing issue
Anonymous
Concord, New Hampshire
To Scam or not To Scam
After reading the reviews, I fear that I have been duped like the others. Hopefully not. I left a message. It's a website issue. It won't recognize my account even though it does allow for changing one's password. It just states account not confirmed. No one is answering calls. All calls are routed to ext 199 but the mailbox is full and won't take anymore messages. What's up with that? CALL 857-327-****.................... THESE ARE THE PEOPLE THAT CALLED ME TO VERIFY MY CREDIT CARD.............SO IF THIS IS A SCAM, THERE ARE MORE PEOPLE INVOLVED. Man! I should have read these reviews before signing up with them..
Loss:
$8
Reason of review:
Account was deleted after placing order.
Preferred solution: Full refund
1 comment
Anonymous
Stanton, California
When will I receive my items?
Please refund my money or send the items to me. I have lost about $69 to my credit card. I'm gonna sue your company. If you are a legitimate company, please ship the items to me! Please ship the items to me! Please ship the items to me! Please ship the items to me! Please ship the items to me! Please ship the items to me! Please refund my money or send the items to me. I have lost about $69 to my credit card. I'm gonna sue your company. If you are a legitimate company, please ship the items to me! Please ship the items to me! Please ship the items to me! Please ship the items to me! Please ship the items to me! Please ship the items to me!
Loss:
$69
Cons:
- Criminal organization
- Were slow
Reason of review:
Order processing issue
Preferred solution: Full refund
Rishik Fxk
Saint Louis, Missouri
Purchase from AddvantageUSA
I'm recovering from serious financial problems after a bad injury. After my accident I got behind on all my bills and lost my credit. AddvantageUSA was willing to give me credit to buy online and rebuild. So I ordered some kitchen stuff. My order was slow to arrive. After a wee, I started calling the company. To my surprise, they talked with me, investigated the delay, and took care of two problems (one I made and one in their offices). I was afraid I had made a big mistake, but it turned out all right. This company is all right. It's not Amazon, but it's the best thing I could find with my financial situation.
Reason of review:
Good customer service
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Boy, I tell you pay back is gone be ***, this company is a fraud website on point. Taking your money off your debt card with no problem setting up automatic payments no problem but want ship a *** thang.
Watch it people, they thank they gone get me I got something for you thow.
The same way your treating me is the same way your going to get treated.
Yeah I understand but before they get that much out of me I will close my debit card account. I'm sorry that this happened to you to, and this is the worst business I've ever delt with everyone act like they don't know anything about your items.
But want to schedule a payment before your items are shipped. I I got to say is karma is not a good thing.